Shipping policy
Alvara Shipping Policy
At Alvara, we are committed to providing an exceptional shopping experience for our customers in Australia, including clear and straightforward shipping policies. We offer free shipping on all orders within Australia. At this time, we only ship within Australia. We do not offer international shipping.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5.00pm (AEST) Australian Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 5 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: Once your order has been processed, delivery typically takes between 6–12 business days (Monday to Friday).
- Larger items such as furniture, floor lamps, select chandeliers/pendants, select outdoor lighting and oversized décor pieces require longer delivery timeframes due to their size, weight, specialised handling requirements and courier availability. These items are often shipped through bulky freight services rather than standard delivery networks, which can result in extended transit and processing times.
- Battery powered items may be subject to extended shipping times.
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Custom items are subject to extended delivery timeframes due to the individual production and assembly process required for each piece.
As custom items are non-returnable, customers are required to record a clear video of the entire unboxing process from start to finish with no pauses upon delivery. Please note, all custom items are thoroughly inspected and filmed prior to dispatch from our warehouse to verify they are sent in undamaged condition.
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Commercial & Bulk Orders require extended lead times and do not fall within our standard processing and delivery estimates. Additional time is required to coordinate larger orders, with timeframes varying depending on order size, product availability and project requirements.
Carrier Services
We partner with the following reliable carriers for deliveries within Australia
- Australia Post
- Startrack
- DHL
- Toll
- Aramex
Shipping Costs
All orders qualify for free shipping, with no minimum order requirement.
Custom Items & Items > $500
Customers are required to record a clear video of the entire unboxing process with no breaks or pauses, from start to finish. This video is required to support any damage claims in the rare event that damage occurs during transit.
Custom Items are non-returnable
Please note that every item is thoroughly inspected, quality checked, and recorded prior to dispatch from our warehouse to verify that it leaves in undamaged condition. Failure to provide a complete, uninterrupted unboxing video may affect our ability to assess and process damage claims.
Authority to Leave (ATL) & Delivery Responsibility
Couriers may deliver parcels without a signature if they deem the location safe to leave the package. This may include front doors, apartment lobbies, or communal areas.
ATL is determined at the courier’s discretion. If your address is within a gated or secure property, please ensure delivery instructions are provided clearly to avoid failed deliveries or returned parcels.
We recommend using a delivery address where someone is available to receive the order.
Once a parcel has been marked as delivered by the courier under ATL, responsibility for the shipment transfers to the recipient. We are not liable for parcels that are lost, stolen, or missing after delivery has been confirmed.
Ensuring A Safe & Successful Delivery
Once your order is confirmed as delivered by the courier, responsibility for the package rests with the customer. We are not responsible for items that are lost, stolen, or go missing after delivery.
Bulky items are delivered to the curbside or front entrance of the delivery address. Alvara does not provide inside delivery, stair carry, elevator access, assembly, unpacking, or rubbish/waste removal services.
Delivery Address
The customer is responsible for providing a complete and accurate delivery address at checkout. Alvara cannot be held liable for delays, delivery issues, or lost parcels resulting from incorrect or incomplete address details supplied by the customer.
If an order is returned to sender due to an invalid or incomplete address, the order cannot be cancelled. The customer will be required to provide a valid delivery address for the order to be resent, and any additional shipping or handling costs incurred will be the responsibility of the customer.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Shipping Delays
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Track My Order page.
Questions?
Visit our Frequently Asked Questions page or contact our customer services here.
Contact Information:
Store Name: Alvara
Email: info@alvarahome.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We will respond to your email within 24-48 hrs (Mon–Fri) — weekend messages answered Monday.